JD Power announces a controversial quality rating for new cars

25-06-2020 13:10
JD Power, which has been doing similar analytics for 34 years, posted this year’s list of cars ranked according to their reliability and failure rates. The findings struck many as unrepresentative.

JD Power, which has been doing similar analytics for 34 years, posted this year’s list of cars ranked according to their reliability and failure rates. The findings struck many as unrepresentative.

To compose the rating, the company surveys car owners about the technical issues they encountered within 90 days from purchase. The survey consists of 223 questions and is then used to calculate the failure index per 100 vehicles of the same make and model. Thus, the lower the number, the better.

Kia takes the top spot for the sixth year in a row, and Dodge joins it as the first North American brand to get this high up the list. Both score 136 points with 166 being the average number. Chevrolet and RAM follow closely behind with 141 points, and Genesis retains its status of the best premium marque for the fourth year in a row.

Hyundai and Kia also grab the most awards in the overall standing: their Genesis G70, Hyundai Tucson and Veloster, Kia Forte, Sedona/Carnival, Sorento and Soul have all been declared winners in one category or another.

The Audi A3 and Jaguar E-Pace scored particularly high among premium models, and the E-Pace marked the first time the British car marque came as close to winning the rating (159 points).

The Chevrolet Sonic unexpectedly topped the ranking with only 103 misc. failures per 100 cars within 90 days of use.

JD Power emphasizes the success of the U.S. brands, stating that seven of them – Buick, Cadillac, Chevrolet, Dodge, GMC, Jeep and Ram – proved better than average. Other than that, though, the premium segment of the market looks frankly quite uninspiring: Cadillac, Genesis and Lexus are the only marques to demonstrate higher-than-average durability. The researchers tend to explain it via mass-produced/affordable cars steadily becoming better, as opposed to luxury cars becoming worse.

Japanese brands scored pretty poorly, with only Mitsubishi (148), Lexus (159) and Nissan (161) serving as positive exceptions.

Tesla entered the ranking for the first time only to get bashed, hard. Out of the 50 U.S. states the survey was conducted, the automaker prohibited collecting data in 15 states. JD Power surveyed Tesla owners in the remaining 35 states and awarded it abysmal 250 points.

Infotainment was found to be the single most problematic area for the entire industry, with users regularly complaining about poorly implemented Apple CarPlay and Android Auto support, bad voice command recognition, clumsy touchscreen interfaces, and subpar navigation software.

Editor Andrew Raspopov
  • Comments
    | 1
  • Facebook
  • VK
    | 0

Forma Car Recommends

Technology 30-07-2020
Aside from the state-of-the-art MBUX infotainment system and an innovative heads-up display (we reported), the impending 7th-gen Mercedes-Benz S-Class is getting the company’s signature suspension design called E-Active Body Control.
Following the announcement two years ago and the Vision EQS Concept reveal last year, Mercedes-Benz’ most powerful EV is finally nearing production. Today, the car was spotted in a very unusual kind of company.
Novelties 30-07-2020
Lamborghini has torn the wraps off of Essenza SCV12, its most powerful production vehicle on the lineup. The dedicated racecar will hit the market in a batch of mere 40 units.
Auto Show 28-07-2020
Maserati has posted a teaser pic promising to unveil two new performance sedans on Friday, August 10. By the look of it, the Levante Trofeo will be joined by Quattroporte Trofeo and Ghibli Trofeo.
Novelties 28-07-2020
BMW announces that the X1 and X5 will be the next two SUVs to receive fully electric editions within the framework of the company’s total electrification strategy.
Car Tuning 24-07-2020
Eight years ago, Ferrari put together a bespoke SP30 sports coupe for Cheerag Arya, a businessman from Dubai, UAE. The car has 165 km (102 miles) under its belt and uses the 599 GTO chassis despite looking more like 812 Superfast or F12 Berlinetta.
Reviews 24-07-2020
U.S. automaker Tesla, Inc. has sued startup EV maker Rivian over alleged use of secret data received from Tesla ex-employees.
Novelties 23-07-2020
The Japanese automotive giant is preparing to roll out a major update of its Frontier pickup truck line in North America, lending it a couple of undercarriage improvements found in the Mercedes X-Class.
Car Tuning 21-07-2020
Skoda has officially presented the Slavia, a unique concept car made by the Skoda Academy students in Mlada-Boleslav, Czech Republic.
Reviews 21-07-2020
London-based car vlogging team 888MF has arranged a drag race among multiple supercars, hitting the road with 3,500+ hp and $1,000,000+ worth of luxury vehicles.
Car Tuning 17-07-2020
Ever dreamed of owning a crazy fantasy movie vehicle? On August 1, an auction house in the United States will attempt to sell Batman’s ride of choice, Marty’s time-traveling DMC DeLorean and the wagon from the Ghostbusters movie.
Novelties 17-07-2020
Following the launch of the Range Rover Fifty that the company built to celebrate RR’s 50th birthday (see video), multiple new special editions have been announced.
Concept Cars 14-07-2020
A few days ago, Jeep posted a photo with a rather transparent hint that a V8 version of the Wrangler Rubicon was coming up. It’s here now, so let’s delve into the details.
Novelties 14-07-2020
The long-awaited 2021 Bronco SUV is here at last, so let’s look at its specs and details.
Novelties 03-07-2020
AC Cars has unveiled two new modifications of its Cobra roadster model, and both warrant a close examination because of their unique features. The launch celebrates 58 years from the release of Carroll Shelby’s first vehicle.